Frequently Asked Questions for Hosts

As a Cavago host, you may have questions about various aspects of the platform.

Below are answers to frequently asked questions to help you navigate your hosting experience.

How will I get paid?

Payment Schedule: Hosts receive monthly payouts for bookings completed in the previous month. Payments are typically processed at the beginning of the following month. For example, bookings made in January are paid out in early February.

How Long Does It Take for My Listing to Go Live?

Activation Time: After signing up, a Cavago Customer Success Representative will contact you to gather details about your activities and facilities. Your listing will be live and bookable within approximately 2 to 3 business days.

How Does the Commission Structure Work?

Commission Rates: Cavago offers three commission tiers:

• Basic (5%): Includes free listing and basic social media support.
• Standard (10%): Offers additional marketing features and support.
• Premier (15%): Provides comprehensive marketing strategies and personalized consultations.

Each tier comes with specific perks, which will be communicated during onboarding. For more information about the commission and bonuses, visit the link here. 

What Kind of Support Does Cavago Offer to Hosts?

Support Services: Cavago provides:

• Technical Support: Our support team will guide you step by step in setting up your profile and adding your services
• Marketing Promotion: We promote active hosts to our community for visibility. 

What Is the Cancellation Policy for Guests?

Flexible Policies: Cavago accommodates the host's existing cancellation policies. The same policy you apply to your bookings will be implemented on the platform, ensuring consistency and flexibility.

If you need any more help, please contact Cavago support at hostsupport@mycavago.com.

Contact Host Support