This guide outlines the steps to edit, modify, or cancel bookings through both the Cavago Host Dashboard and the Cavago Host App.
Web Dashboard: Log in to the Cavago Host dashboard using your credentials.
Mobile App: Open the Cavago Host App (Google Play / App Store) on your device and sign in
Once logged in, click on the Bookings tab in the dashboard menu to view all current reservations.
In the Bookings section, locate the reservation you wish to modify and click on it to open the booking details.
Click the Edit button within the booking details. You can adjust dates, times, or services offered as needed.
After making the adjustments, click Update Booking to apply the changes. The client will automatically receive a notification email if you select update booking(send email)
In the Bookings section, locate the reservation you wish to cancel and click on it to open the booking details.
Click the Cancel Booking button. A confirmation prompt will appear—review the details and confirm the cancellation.
After cancellation, the client will automatically receive a notification. However, it’s a good practice to follow up with a personal message for clear communication.
Open the Cavago Host App on your mobile device and sign in using your credentials.
From the Home page, access the pending bookings.
Once you're on the pending bookings page, tap on a specific booking to view its details.
Once you view your booking, tap on the booking status to change it.
To modify a booking and propose new time slots, select the reservation, tap Booking Status, make your adjustments, and tap Save.
To reject a booking, select the reservation, tap Reject Booking, and confirm the action.
For further assistance, contact Cavago support at hostsupport@mycavago.com.